We strive to deliver premium quality activewear and a satisfying shopping experience for all global customers. This Refund & Return Policy clearly defines our standardized return and refund procedures, ensuring transparent and fair after-sales service for every order.
Return Eligibility & Time Frame
We offer a generous return window for all purchased items. Customers are eligible to submit return requests for most unused, unwashed, and undamaged merchandise with original packaging intact. All returned goods must be in resalable condition, free of stains, wear, odor, or artificial damage to qualify for return processing.
Approved Return Reasons
Returns are accepted for legitimate reasons including unsatisfactory sizing, style mismatch, product quality issues, or accidental incorrect item delivery. We fully respect customers’ shopping experience and provide standardized return support for all eligible orders in compliance with our policy rules.
Refund Processing Procedure
Once your returned items are received, inspected, and verified to meet return requirements, we will initiate the official refund process. All valid refunds will be fully processed to the original payment method within our standard processing cycle. Customers will receive a refund confirmation notification once the transaction is completed.
Return Exclusions
Items that are worn, washed, altered, damaged artificially, or without original packaging are not eligible for return. Final-sale items, customized products, and accessories that have been used or damaged are also non-returnable. We reserve the right to reject return applications that do not comply with policy regulations.
Shipping & Duty Fees for Returns
Our free shipping and duty coverage only apply to original order delivery services. In the event of customer-initiated returns, customers are responsible for return shipping fees and relevant return logistics expenses. Any special customs fees generated during the return process shall be borne by the customer.
Defective & Incorrect Orders
If you receive defective products, damaged goods, or incorrect items due to our operational errors, please contact our support team promptly. We will provide free solutions including re-delivery, replacement, or full refund according to the actual situation, with no additional charges required from customers.
Customer Support
For any inquiries about return eligibility, refund progress, or after-sales issues, please contact our support team via the Contact page on our website. Our professional service team will provide timely and professional assistance to resolve your concerns.
