Customer Service Policy

We are committed to providing professional, friendly, and standardized customer support for all users and shoppers. This Customer Service Policy outlines our service standards, support scope, and service guidelines to ensure every customer enjoys a reliable, transparent, and satisfying shopping and after-sales experience on our website.

General Service Principles

We adhere to customer-oriented service principles for all consultation, order, and after-sales matters. All customer service operations follow standardized, fair, and inclusive rules. We strive to respond to customer inquiries efficiently, resolve order and product-related issues professionally, and protect the legitimate shopping rights and interests of every global customer.

Service Contact Channel

All customer consultations, service requests, problem feedback, and business communications are processed exclusively through the official contact channel displayed on our website’s Contact page. We do not accept private contact, offline communication, or third-party platform consultation for after-sales and order services. Customers can submit messages via the official entrance, and our service team will provide unified follow-up and reply processing.

Order Consultation Service

Our customer service team provides full-process order support for all placed orders, including order confirmation, payment verification, shipping progress inquiry, delivery status tracking, and logistics exception consultation. We support customers in verifying order details, adjusting basic order information before shipment, and answering various questions related to product specifications, size selection, fabric features, and wearing scenarios.

Shipping & Duty Service Commitment

We provide complimentary worldwide shipping for all products with no minimum order requirement. All tariffs, customs duties, and cross-border handling fees incurred during international transportation are fully undertaken by our store. Customers will not bear any additional hidden fees or extra charges during order delivery and receipt. Our team provides professional consultation for logistics delays, customs clearance progress, and international shipping related inquiries.

Return & Refund Service Standards

We support a standardized return service for eligible merchandise within our official return window. Unused, unwashed, undamaged products with complete original packaging can apply for return applications for reasonable reasons such as size mismatch, style dissatisfaction, and product quality problems. After returned items are received and inspected to meet return standards, we will complete the refund process to the original payment method within the standard processing cycle. All return and refund services are implemented in strict accordance with our official Refund & Return Policy.

Product After-Sales Support

We provide targeted after-sales service for product quality problems, delivery errors, damaged goods, and missing items caused by our side. We will provide reasonable solutions including replacement, supplementary delivery, or full refund according to actual conditions, without requiring customers to bear any additional costs. For problems caused by personal use, improper maintenance, or artificial damage, we will provide professional usage guidance and consultation services.

Service Response Rules

Our customer service team processes user feedback and service requests in the order of receipt. We maintain efficient reply and processing efficiency for all consultation and after-sales tickets to ensure every customer’s problem is properly followed up and resolved. For complex problems involving logistics verification, return inspection, and fund processing, we will synchronize the latest progress with customers in a timely manner.

Service Exclusion & Specification

We reserve the right to refuse unreasonable requests, malicious repeated consultations, and non-compliant after-sales applications that violate website policies. We do not provide services beyond the scope of official business, including offline transaction processing, non-platform order verification, and unauthorized customized service demands. All customer service behaviors must comply with website rules and relevant legal norms.

Policy Update

We reserve the right to update and optimize this Customer Service Policy according to business adjustments and service standard upgrades. The latest policy terms will be displayed on this page and take effect immediately after publication. Continued use of our website and our customer services constitutes recognition and acceptance of the updated policy.

Contact Support

For any customer service, order, and after-sales related questions, please reach out through the Contact page of our official website.

 

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